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APPOINTMENTS

Please arrive 5-10 minutes early for your appointment. This allows us the chance to make sure we have your correct information for future communications and also allows us time to prepare you for your service as necessary.

SERVICES

The majority of services we offer includes wax. The wax is formulated for the most sensitive skin. However, there are contraindications that could prohibit performing a service. If you have any medical conditions, if you are taking any prescribed medications, if you have recently tanned or are pregnant, please let us know. It may be necessary to reschedule your appointment. Salon services can be rendered on individuals 16 years of age and older. ​

 

Cancellation :

At The Golden Elephant , our priority is each and every client.  Punctuality is vital.  We do our best to make sure we are running on time for each client and ask that clients arrive on time for their appointments as well.  

-Since servicing clients and using our time wisely is our first priority, we find it unfortunate but necessary to enforce our

 

CANCELLATION POLICY:

-We allow a 10 min grace period for late arrivals, as we know sometimes things are out of your control i.e. traffic, weather etc.  Please understand that after 10 min, your appt. is subject to be canceled/ or rescheduled and subject to a fee.

-In the event you need to cancel your appointment, we ask to be notified 24 hours  BEFORE your scheduled appointment.

 

FEES: If your appointment is cancelled AFTER the 24 hour period you will be subject to a late cancel fee of $15 per service slot scheduled. *must be paid BEFORE you can reschedule* **ANY PREVIOUS DEPOSITS WILL BR FORFEITED**

-In the event, an appointment(s) is a no call, no show - the client will be charged 100% of services reserved.

Thank you for understanding and adhering to our policies.

Gift of Gold

The Golden Elephant offers gift cards for your convenience they can be purchased online or in the studio. Gift cards purchased online can be picked up at the studio.  Gift cards do not expire, nor charge fees for any reason. The Golden Elephant gift cards are not refundable or returnable. The Golden Elephant assumes no responsibility for lost or stolen gift cards. The Wax Bar gift cards can be purchased in any amount from $10-$1000. Use of this gift card constitutes acceptance of these terms.

FORMS OF PAYMENT

The Golden Elephant honors Cash and all major credit cards including Visa, Mastercard, Discover and American Express. Gratuities and tax are not included in menu of services. All prices are subject to change without notice.

GRATUITIES

Gratuities are based on your preference and service satisfaction. Gratuities can be in cash or added on card transactions.